My family member signed a power of attorney (POA) but when I took it to the bank/credit union, I was told the POA has to be on the bank/credit union's form. What can I do?

As long as the power of attorney (POA) follows the laws of your state, banks, credit unions, and other third parties should accept it.

Ask to speak to the branch manager, a supervisor, or an attorney for the bank or credit union.

Many state laws require banks and credit unions to accept POAs except under certain circumstances: for example, if the bank or credit union believes the POA is forged, knows that the POA was revoked, or believes that the person who created the POA is being abused or exploited by the agent.

If you continue to meet resistance, you may be able to get a court order mandating acceptance of the POA – and the person refusing to honor it may have to pay your attorney’s fees and the costs of taking him or her to court.

If you create a POA, share it with your bank or credit union in advance, to smooth the way for your agent down the road.

Don't see what you're looking for?

Browse related questions

• What is a power of attorney (POA)?
• A financial planner offered to help with my bill paying and banking, but said the only way she or he could help is if I opened a joint account with both of our names on it. Is this true?
• Can a family member or friend help me with bill paying and banking?
• Learn more about bank accounts

About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Legal disclaimer

The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.